Support
We’re here to help.
Email hello@fit-start.ai and we’ll reply within 1–2 business days. You can also tap Help › Report a Problem in the app; it sends us your app version and phone model so we can fix things faster.
Email supportCommon questions
My apps are still locked after my workout.
Open Fit-Start and go to Home; the lock lifts once today’s workout shows as done. If it doesn’t, open Help in the app and follow “Clear a stuck lock”. As a last resort, you can turn off Screen Time access for Fit-Start in Settings › Screen Time.
How do I change which apps are locked?
Home › Edit locked apps. Basic allows up to five, Premium has no limit.
The camera isn’t counting my reps.
Prop your phone at hip height, about 2 metres (6 ft) away, so your whole body is in frame with good light. You can always count by hand instead.
Why can’t I see my heart rate?
Heart rate comes from Apple Watch through Apple Health. Check Health › Sharing › Apps › Fit-Start and make sure Heart Rate is turned on.
How do I cancel my subscription?
Subscriptions are managed by Apple: Settings › [your name] › Subscriptions › Fit-Start. Cancel at least 24 hours before renewal. Refunds are handled by Apple at reportaproblem.apple.com.
How do I restore a purchase on a new phone?
Sign in with the same account, open the plans page and tap Restore Purchases.
How do I delete my account?
Settings › Remove Account in the app. Or email hello@fit-start.ai from your account’s email address. We delete your data within 30 days. More about deleting your account.
Report abuse
Use the “…” menu on any post or profile to report it, or email hello@fit-start.ai. We review reports within 24 hours.
Fit-Start is made by Obiara (obiara.com).